PLAMEDLL · DOCUMENT 10

Shipping and Delivery Policy.

Information about preparing, dispatching, and delivering your completed custom artwork.

1. Physical Artwork Delivery

Plamedll commissions covered by this policy are prepared as physical artwork and shipped to the delivery address confirmed by the customer.

2. Production Before Shipping

The artwork is first completed, checked, and prepared for dispatch. Shipping begins after the customer has paid the remaining commission balance.

3. Estimated Shipping Time

Estimated shipping time is approximately 5–10 business days after dispatch.

This is an estimate rather than a guaranteed delivery date. The actual delivery period depends on the postal carrier, destination, operating schedules, holidays, weather, and other circumstances.

4. Shipping Fees Included

Standard shipping is included in the agreed commission price for the confirmed delivery destination. Customers will not be charged a separate standard shipping fee for the included delivery.

Expedited delivery, special packaging, or other additional delivery arrangements must be discussed and agreed upon before any extra charge is incurred.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit details where applicable.

Address corrections should be sent to Plamedll before dispatch. Plamedll cannot guarantee that a shipping address can be changed after a carrier has accepted the package.

6. Tracking

Where a tracking service is provided by the carrier, Plamedll will share the available tracking information with the customer.

7. Postal Delays

Plamedll is not able to control postal carrier operations. If a shipment is delayed, Plamedll will reasonably assist the customer in checking available tracking information and contacting the carrier where appropriate.

8. Damaged or Lost Packages

Customers should contact Plamedll promptly if a package arrives damaged or appears lost. Please retain the packaging and provide photographs of visible damage where possible.

Plamedll will review the circumstances, communicate with the carrier where appropriate, and address the issue in accordance with applicable shipping coverage, the commission agreement, and consumer protection laws.

9. Delivery Confirmation

Carrier delivery confirmation may be used as evidence of the delivery attempt or delivery status. If a package is marked delivered but cannot be located, the customer should contact Plamedll promptly so the matter can be reviewed.

10. Contact

For shipping questions, address corrections, or delivery concerns, contact Plamedll.