PLAMEDLL · DOCUMENT 11

Customer Responsibilities.

A successful commission is a collaboration between the customer and the artist. These responsibilities help make the process clear and enjoyable.

1. Accurate Information

Customers must provide accurate names, email addresses, phone numbers, and shipping details. Plamedll uses this information to manage appointments, communicate about the artwork, and arrange delivery.

2. Reference Image Submission

Customers must provide the required reference image before the scheduled phone consultation. The image should be clear enough for the artist to understand the requested subject and important details.

Additional inspiration images may also be provided.

3. Rights to Reference Images

Customers are responsible for ensuring they have the necessary permission or lawful basis to provide photographs or other reference materials for the commission. They should not submit materials they are not authorized to use.

4. Appointment Attendance

Customers should be available for their scheduled 30-minute phone consultation. If they cannot attend, they should contact Plamedll as early as possible to discuss rescheduling.

5. Clear Instructions

Customers should explain their desired artwork size, subject, composition, and important details during the consultation. Important requirements should be communicated before the artist begins substantial work.

6. Timely Communication

Customers should respond within a reasonable time when Plamedll requests clarification, confirmation, or feedback. Delayed communication may affect the production and delivery schedule.

7. Payment

Customers must pay the $50 booking amount when reserving the appointment and pay the agreed remaining balance after completion but before shipment.

8. Review and Revisions

Customers should review progress previews when provided and communicate concerns clearly. Requests that materially change the original concept may involve extra time or additional agreed costs.

9. Publication Choice

Customers must select Yes or No when asked whether Plamedll may publish their completed artwork for promotional purposes. This choice is voluntary. Customers who select No receive the same service and quality.

10. Shipping Address and Receipt

Customers must provide an accurate delivery address and notify Plamedll of any changes before dispatch. They should inspect the package upon receipt and promptly report apparent shipping damage.

11. Respectful Communication

Plamedll aims to maintain a respectful and professional working relationship. Customers are encouraged to raise questions or concerns constructively so they can be addressed.